Weekend Front of House volunteer

Clifton Suspension Bridge Trust

Name: Weekend Front of House volunteer
Organisation: Clifton Suspension Bridge Trust
Location: Bridge Rd, Leigh Woods, Bristol, BS8 3PA
Type: Part Time
This role is weekend based. We have availability for either flexible or regular shifts. The shifts are: 10am-1.30pm or 1.30pm-5pm on Saturdays, Sundays and Bank Holidays.

Description

Description

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Since 1st January 1953 the Clifton Suspension Bridge has been managed and maintained by the Clifton Suspension Bridge Trust (CSBT), a not-for-profit charity. The Trust does not receive any local or national government funding but must raise monies to preserve the bridge in perpetuity to the highest possible standards. An Act of Parliament ensures that toll money collected from bridge crossings is used specifically to achieve this aim.
We have over half a million visitors to the bridge and over £3M vehicles crossing the bridge each year. To provide our visitors from all over the world chance to learn about the history of the bridge a Visitor Centre was opened in 2015. The Centre is run by a team of dedicated volunteers who run the Front of House desk, guide tours and deliver education workshops. We are currently looking for help to run the front of house during the weekend.



Purpose of Role
• To deliver a friendly welcome to all visitors
• Provide an efficient service in the gift shop

Anticipated Time Contribution
Flexible – Volunteers can request a regular weekend shift or can take up shifts as and when. We would ideally welcome a commitment of 6 months for this role.

Main Activities or Duties
Welcome visitors to the Centre
Provide visitors with an overview of the exhibitions when they arrive (working together with the Gallery Explainer Volunteer)
Process sale of goods from the gift shop using the cash register & card machine
Ensure stock is replenished & advise a supervisor if stock is low
Ask Visitors for feedback if required
Pass comments and feedback to the Manager of CLV Officer
Provide visitors with information about products on sale
Whenever possible assist visitors with information about the city if requested
Occasionally answer the telephone and deal with enquiries politely
Promote upcoming activities and events to visitors
At times this role may require volunteer to lock/unlock the building and setting or un-setting the intruder alarm
Ensure the gift shop and foyer area are clean and tidy

Training
All new volunteers are invited to shadow an existing volunteer to gain an overview of the role and how the organisation works
A general induction will be given by the Manager or CLV Officer. The induction will include an introduction to the gallery displays, museum policy and procedures, general responsibilities and terms and conditions as outlined in the induction checklist.

Full till training will be given.

We will also provide training on using the intruder alarm and locking/unlocking the building.

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Organisation Description

The Clifton Suspension Bridge, spanning the picturesque Avon Gorge, is the symbol of the city of Bristol. For almost 150 years this Grade I listed structure has attracted visitors from all over the world.

The bridge joins Bristol and North Somerset and is owned and operated by Clifton Suspension Bridge Trust. It is entirely funded by tolls - which have paid for its upkeep since it first opened to the public on 8th December 1864. We are open and manned 24 hours a day, 7 days a week throughout the year. Visitors are welcome at any time and our Visitor Centre (in Leigh Woods) is open from 10am to 5pm every day (excluding Christmas and New Year).
The Centre contains information about the competition to design the bridge, its construction and completion and how it is maintained today. You can watch a DVD about the bridge, see objects from our collection (including stereoscopic images and original souvenirs) and browse our shop, where you'll find books, postcards and souvenirs.

The Centre and the education programme is run by a team of fantastic volunteers and without their support CSBT could not welcome the thousands of visitors and school groups that visit every year.


When

  Mon Tue Wed Thurs Fri Sat Sun
Morning
Afternoon
Evening

Cause / Interests

  • Art and Culture
  • Education and Literacy
  • Families
  • Heritage
  • Museums

Types of Activity

  • Advice, Information and Support
  • General and Helping
  • Marketing, PR and Media
  • Retail and Charity Shops

Skills and Qualifications

Requirements

We are looking for people with:

Good communication skills
Enthusiasm
Polite and friendly manner with visitors
Reliable
Honest
Punctual
Well presented
All volunteer are required to complete a DBS check




Benefits

Meeting new people – both visitors and fellow volunteers
Learn new skills
Mileage allowance within agreed guidelines paid
Opportunity to work as part of the team & feedback to how the centre can be improved
Team events and trips

Additional/Specific Suitabilities

Minimum Age: 18
Maximum Age: NA
Disabled Access: Yes
Wheelchair Access: Yes
Expenses: We reimburse travel expenses
Restrictions: NA
Induction: You will have an induction shift with the CLV Officer
Insurance Cover: The Clifton Suspension Bridge has public liability insurance
Special Needs: We aim to reasonably accommodate every volunteer and address any special needs that they may have.
Offer: After the initial induction, new members of the team will shadow existing members until they feel confident with the role.
Training: A shadowing and training programme is put in place after the volunteer joins the team.
Other: NA

Recruitment Method

Application form, Informal discussion, DBS Check, Taster session