Customer Service Volunteer

British Heart Foundation

Name: Customer Service Volunteer
Organisation: British Heart Foundation
Location: British Heart Foundation Furniture and Electrical Store, 9 Marchfields Way, Weston-super-Mare, North Somerset, BS23 3YY
Type: Part Time
We are very flexible, and it is the volunteer’s decision on which hours they want to work.


Become a Customer Service Volunteer and interact with our customers on the sales floor. Provide sales advice and answer any enquiries that they have regarding products.

In this role you will:
• Welcome customers to the store
• Keep the sales floor clean and tidy
• Replenish stock on the sales floor as and when needed
• Advise customers when they shop and receiving their donations

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Organisation Description



  Mon Tue Wed Thurs Fri Sat Sun

Cause / Interests

  • Emergency Services
  • Employment
  • Environment
  • Health and Hospital and Hospices

Types of Activity

  • Administration
  • Advice, Information and Support
  • Community Work
  • Employee and Group Volunteering
  • General and Helping
  • Retail and Charity Shops

Skills and Qualifications


What we are looking for
• Friendly and helpful
• The desire to provide excellent customer service.

Full training will be given.


• Work Experience
• References
• Make new friends
• Build confidence
• Helping a great cause
• CPR training
• Option to study an NVQ in Warehouse, Retail or Customer Service
• Refreshments

Additional/Specific Suitabilities

Minimum Age: 16
Maximum Age: NA
Disabled Access: Yes
Wheelchair Access: Yes
Expenses: Reimbursed travel expenses for minimum commitment
Restrictions: None
Induction: Yes
Insurance Cover: Yes
Special Needs: Adjustments can be made if required
Offer: Yes
Training: Yes
Other: We cannot accept volunteers with 5 years unspent convictions

Recruitment Method

Informal discussion