Support at Home Volunteer

The British Red Cross

Name: Support at Home Volunteer
Organisation: The British Red Cross
Type: Part Time
Commitment: Minimum of 2 hours per week, Monday to Friday between 10am and 7pm


The aim of the Support at Home service is to place the person at the centre of what we do and help them get through a crisis by offering positive encouragement, practical help and emotional support, for a few days or for longer, depending on their needs.

Visiting the service user on their arrival home from hospital and settling them in. Volunteers will not be asked to manage personal care

Helping the person to regain independence by supporting them with practical tasks such as shopping and collecting prescriptions initially then finding ways they can do themselves.

Keeping records of contact and activities undertaken with the service user.
Referring the service user to mobility aids and to other external services as appropriate.

Supporting lonely & socially isolated service users to build confidence, self-esteem and to regain independence.

Support with practical issues such as to enable delivery of equipment from community equipment service to enable the service user to relocate home from hospital quicker for example.

Signposting to any relevant, appropriate agencies and organisations and help to access social activities in the local community to reduce isolation.

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Organisation Description

First Call Bristol, North Somerset and South Gloucestershire (BNSSG) supports anyone over the age of 18 with practical and emotional support.
Our support ranges from a one-off welfare call or sign post to a supported resettlement upon discharge from hospital, ongoing telephone support and or up to 6 weeks of home visits.

Referrals can be accepted directly from individuals and there is no requirement to be referred by a health professional.

During resettlements and home visits we can provide- signposting to other organisations, shopping, companionship, assist with light duties around their home, emotional support, collect prescriptions, set up equipment around the home and complete home risk assessments.


  Mon Tue Wed Thurs Fri Sat Sun

Cause / Interests

  • Disaster Relief
  • Elderly
  • Emergency Services
  • Health and Hospital and Hospices
  • International Aid

Types of Activity

  • Administration
  • Advice, Information and Support
  • Befriending and Buddying
  • Caring
  • General and Helping

Skills and Qualifications


We keep the service user at the heart of what we do, working to understand their needs and the difference we make. You need to have good interpersonal skills, diplomacy; communication and teamwork skills and full training can be given for any necessary technical requirements. Also:

Sensitivity when working with people affected by social isolation and loneliness and an interest in their well-being and finding pathways out of loneliness.

An ability to maintain service user confidentiality.

An ability to provide patient, positive encouragement with the aim of helping people to help themselves.

Good understanding of community groups and networks in the local area with an ability to develop lasting partnerships (we will also provide you with additional information where needed).

An ability to work independently and as an effective member of a team

This role requires a DBS/PVG/AccessNI check to the appropriate level.

Full drivers licence and access to own car is desirable but not essential.

Willingness to attend volunteer induction and appropriate training for the role
Uphold the Fundamental Principles of the International Red Cross and Red Crescent Movement and adhering to the Society's Equal Opportunities Policy.


The chance to work with a variety of different people from different walks of life and make a real difference to their lives
A great opportunity to develop your existing skills and to gain new ones
The company of a warm and friendly team of like-minded people
Reimbursement of reasonable out-of-pocket expenses when on duty
Being a volunteer for the British Red Cross means that you can proudly say you are part of the world's largest humanitarian organisation.

Additional/Specific Suitabilities

Minimum Age: 18
Maximum Age: 70
Disabled Access: No
Wheelchair Access: No
Expenses: We reimburse reasonable out of office expenses when on duty.
Restrictions: Criminal Record Check
Induction: Training and shared first visit
Insurance Cover: NA
Special Needs: NA
Offer: Support from supervisor and from the Red Cross
Training: Relevant training for the role is given and further training on a range of topics is offered.
Other: Accessible training and we’d match volunteers to accessible service users where possible. PLEASE NOTE: All volunteers will maintain social distancing during visits, check covid status prior to commencing and utilise PPE to maximise the safety of those

Recruitment Method

Application form, DBS Check, Interview