Telephone Outreach Volunteer (Coronavirus COVID-19)

Royal Air Forces Association

Name: Telephone Outreach Volunteer (Coronavirus COVID-19)
Organisation: Royal Air Forces Association
Type: Short Term
This is a role with a flexible time commitment, with volunteers able to indicate how many calls they are willing to make on a weekly basis. We do however expect volunteers to be able to commit to at least one call, lasting approx. 30 mins each week, or more if desired.


Telephone Outreach volunteers provide friendship through the RAF Association’s emergency telephone project: Operation Outreach. They play a vital part in telephoning potentially vulnerable or isolated people to check on their welfare, offer them regular telephone befriender calls and alert them to other support available. A friendly telephone call can really make all the difference to someone who is feeling lonely and isolated during the current coronavirus crisis.

The Telephone Outreach role is a streamlined version of our current befriending service. We are primarily reaching out to people we know are in high risk and offering them a regular telephone contact service.

Not having someone to talk to during these challenging times can be lonely, particularly if the person is used to social activities and spending time with others. A friendly, 30-minute chat that you will offer will make all the difference.

This is a rewarding and meaningful opportunity to help members of our RAF community to feel less isolated and lonely during this crisis.

We also provide a short bespoke online training course and a tailored guide for our volunteers before they start making calls.

Telephone Outreach volunteers are required to be aged 18 or over.

What you will be doing:

• Making an initial introductory call to individuals we have identified as being possibly in need of the service to explain the support available
• Providing regular social interaction and support to RAF veterans via telephone
• Relaying any concerns to your Volunteer Coordinator
• Regularly submitting an activity log summarising your interactions so we can make sure everyone is receiving the help they need

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Organisation Description

The RAF Association is one of the leading providers of welfare assistance to the RAF family, providing support to serving and veteran RAF personnel and their families. Our vision is to ensure that their sacrifice does not result in suffering, poverty, loneliness or isolation.

Although we can trace our history back to 1918 (when a number of squadrons and unit associations were formed by those who served as a way to stay in touch), the RAF Association was officially founded in 1943 and is incorporated by Royal Charter, which Her Majesty Queen Elizabeth II granted to the Association in 1952.

Today, the RAF Association has over 74,000 members and over 400 branches, and provides a number of services and initiatives that, in 2018, supported 85,000 members of the RAF family who required emotional, physical, mental and financial assistance.

RAF serving personnel, veterans and their families make significant sacrifices for their country in pursuit of the RAF’s mission to prevent conflict, protect our skies and deliver aid to those in need. The most obvious sacrifices are loss of life or health. But all members of the RAF family also sacrifice the normal life most people take for granted, such as the chance to see their families every day and to live close to friends and relatives. They do all this to protect the peace and safety we enjoy every day.


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Cause / Interests

  • Elderly
  • Health and Hospital and Hospices
  • Mental Health

Types of Activity

  • Advice, Information and Support
  • Befriending and Buddying
  • Caring
  • General and Helping

Skills and Qualifications


What we are looking for
Telephone Outreach volunteers need to be:
• Caring and empathetic, with the ability to build a rapport with others and put them at ease, through a friendly and sensitive
• Good listeners and communicators
• Reliable and dependable
• Able to put people who may be anxious or worried, at their ease
• Aware of some local social groups the beneficiary could get involved in or be able to research this for them


This is a rewarding and meaningful opportunity to help members of our RAF community to feel less isolated and lonely during this crisis.

With the opportunity to directly improve someone’s quality of life and experience the difference each contact with that person has on them, this role is something to feel proud of. Other benefits include building self-confidence and improving communication skills with a variety of people.

Additional/Specific Suitabilities

Minimum Age: 18
Maximum Age: NA
Disabled Access: No
Wheelchair Access: No
Expenses: Volunteers are required to make outgoing calls at their own expense
Restrictions: NA
Induction: Provided in the form of bespoke online training
Insurance Cover: Yes
Special Needs: NA
Offer: NA
Training: Bespoke online training course
Other: Volunteers must have access to a telephone, and be happy to make outgoing calls, at their own expense, (with their number hidden) to those in need. The ability to receive call allocation information by email and log calls via the Association’s simple o

Recruitment Method

Application form