Patient Experience Interviewer
Sirona care & health
| Name: | Patient Experience Interviewer |
| Organisation: | Sirona care & health |
| Location: | Urgent Treatment Centre, South Bristol Community Hospital, Hengrove Promenade, Bristol, BS14 0DE |
| Type: |
Part Time
PPE must be worn. This will include a face mask, apron and gloves / hand sanitiser used.
|
Description
We need a volunteer to help us collect feedback from patients who have had an appointment made for them by 111 service or have used the Urgent Treatment Centre. You will be encouraging patients to give feedback on their experience and writing their comments onto a pre-set questionnaire. This information will be used to improve our service. You will be based in the waiting room at the Urgent Treatment Centre.
Request Organisation Contact Details
Organisation Description
Sirona care & health is a not-for-profit social enterprise providing high quality specialist health and social care services.
We are funded by the NHS and local authorities; NHS care is free at the point of delivery. We are committed to serving our communities as a Community Interest Company and our activities provide benefit to all members of the communities we serve. Our aim is to be there when you or your family or carer need us most and help you stay as independent as possible.
Our services reflect our values and make a real social impact.
We look after adults and children at home and at school and provide residential and nursing care through our residential homes and extra care facilities. Our thousands of staff work across Bristol, South Gloucestershire, North Somerset, and Bath and North East Somerset.
Our volunteering service is run by Voluntary Action North Somerset (VANS) on behalf of Sirona care & health.
When
| Mon | Tue | Wed | Thurs | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| Morning | |||||||
| Afternoon | |||||||
| Evening |
Cause / Interests
- Emergency Services
- Health and Hospital and Hospices
Types of Activity
- Administration
- General and Helping
Skills and Qualifications
Requirements
Assertive
Broad Minded / Accepting of Others
Organised
Empathetic / Understanding
Patient
Friendly / Approachable
Administration Skills
Benefits
An understanding of how the Urgent Treatment Centre and 111 services working together.
Experience in communicating and interacting with a variety of people
Learning how to work under strict Covid -19 measurements.
Experience of working within a team, but under your own initiative
Meet new people
Experience of supporting and engaging with patients.
Additional/Specific Suitabilities
| Minimum Age: | 18 | |
| Maximum Age: | NA | |
| Disabled Access: | Yes | |
| Wheelchair Access: | Yes | |
| Expenses: | Travel Expenses | |
| Restrictions: | NA | |
| Induction: | Standard | |
| Insurance Cover: | NA | |
| Special Needs: | NA | |
| Offer: | NA | |
| Training: | NA | |
| Other: | We will provide you with PPE training to ensure you work as safely as possible. We will ensure that you are fully trained in the role to help you engage with patients. |
Recruitment Method
Application form, DBS Check, Informal discussion, References