Retail and Stock Processing Assistant

Changing Lives

Name: Retail and Stock Processing Assistant
Organisation: Changing Lives
Location: Changing Lives Charity, Unit 2a Kimberley Road, Clevedon, North Somerset, BS21 6QJ
Type: Part Time
Venue will depend on role. Will be The Hub (Kimberley Road), ‘Essentials’ and/or ‘Thrift’ shops: 9-10 Clevedon Triangle Centre, Clevedon, BS21 6HX Ideally, we are looking for people who are able to commit to a minimum of 4 hours per week on a regular day or days. If you feel you are unable to commit to this then still feel free to contact the Volunteer Co-Ordinator to discuss your circumstances as it may be possible to work around them.


Do you enjoy working with people? Do you have, or are you looking to develop, retail experience? If so, then our charity shops and ‘Hub’ need you!
We are a local, Clevedon-based charity, which works alongside people who have experienced trauma in their lives and supports them to overcome any barriers they may face, with a view to returning to work (or even entering employment for the first time).

We are currently looking for volunteers to support our work by helping out in our Clevedon-based ‘Essentials’ and ‘Thrift’ shops, and our Community ‘Hub’.
Depending on which location you would prefer to volunteer in, the role may involve either some or all of the tasks detailed below:
• Customer service – both on shop/hub floor and over the phone.
• Operation of till, card machines and EPOS system (to book in deliveries and collections).
• Cashing up at the end of the day.
• Replenishing stock on the hub floor and maintaining homeware, Autentico paint and artwork displays.
• Sorting and cleaning of stock, including clothes
• Pricing items in line with the charity’s pricing policy
• Assist with receiving the delivery of donations into the shop/hub.
• Ensuring all areas of the shop/hub are kept clean and tidy.
• Daily toilet checks
• Sorting books/DVDs/CDs into sellable, and non-sellable
• Sorting homeware into sellable and non-sellable
This list is not exhaustive and is subject to change depending on the location and current staffing/volunteer levels.

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Organisation Description

Changing Lives Charity (CLC) is a North Somerset-based, Christian organisation, formed in 2015. Its aim is to help those who find themselves in need because of poverty, addiction, poor education, leaving care or the criminal justice system.

The vision of CLC is to assist individuals in changing their lives and helping them to prepare for a more fulfilled and purposeful future. It is a non-discriminatory organisation and works with people of all faiths or no faith.

We provide community support through our network of shops, retail warehouse and services provision to North Somerset Council (NSC), which offers affordable second-hand furniture and household items to those of limited means.

Changing Lives require volunteers to help as Retail Assistants, Driver’s Mates and Upcycling Assistants. Volunteers are a mixture of long-term unemployed people who need to increase their confidence and CV, and those who support the charity by giving some of their extra time to help in the shops.

One of the functions of volunteering with Changing Lives is that it acts as a supportive ‘stepping-stone,’ for those who have been long-term unemployed, towards a more settled and purposeful future consisting of paid employment and independent living.

CLC secures funding for Andrew House in Clevedon, which provides supported living for up to 11 men in recovery from chemical/substance addiction. Surplus income from Changing Lives shops goes towards running Andrew House.


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Cause / Interests

  • Drugs and Addictions
  • Employment
  • Homeless and Housing
  • Mental Health
  • Poverty and Debt
  • Prisoners and Ex-Offenders

Types of Activity

  • Retail and Charity Shops

Skills and Qualifications


Whilst some retail experience would be desirable, this is not a pre-requisite and we offer full, relevant training to anyone who may be interested and who we consider suitable for the role.

Far more important to us than experience, is finding volunteers who share our vision of working alongside those in need.

Consequently, we are looking for friendly, approachable, open-minded people with a positive outlook, bags of enthusiasm and a good sense of humour. Good communication and teamwork skills, a willingness to learn and the ability to remain calm under pressure would also stand you in good stead for a volunteering role here at Changing Lives!


A volunteering role with us would mean that you are playing a part in helping to transform the lives of the people who we support through our Charity and the Volunteer Plus programme that is an integral part of our work.

As well as something highly desirable to put on your CV, and potential source of a reference, volunteering with us is a great opportunity to meet and make new friends in a fun, friendly (and sometimes frantic) environment, whilst doing something worthwhile, in the knowledge that you are helping others to get their lives back on track.

Additional/Specific Suitabilities

Minimum Age: 18
Maximum Age: NA
Disabled Access: Yes
Wheelchair Access: Yes
Expenses: Travel expenses reimbursed and food/drink allowance offered, subject to qualifying criteria being met (e.g. minimum of 5 hour shift; in receipt of state benefits etc.)
Restrictions: NA
Induction: Yes
Insurance Cover: Yes
Special Needs: We support a number of volunteers with a variety of Special Needs and also welcome applications from people with support workers
Offer: Yes – dependent on location and availability of staff/volunteers to support the individual
Training: Full induction for all, and training given to support the volunteer in their specific role.
Other: NA

Recruitment Method

Application form, Informal discussion, References