Meet and Greet Volunteer (Weston General Hospital)

University Hospitals Bristol and Weston NHS Foundation Trust

Name: Meet and Greet Volunteer (Weston General Hospital)
Organisation: University Hospitals Bristol and Weston NHS Foundation Trust
Location: Weston General Hospital, Grange Road, Uphill, Weston-super-Mare, North Somerset, BS23 4TQ
Type: Part Time
This is a regular role, Volunteers have a set ward, day and time. Afternoon 12:30 pm to 16:00 pm


• Welcoming patients and visitors to the hospital site.
• Giving clear, uncomplicated directions when necessary, or where appropriate, accompanying patients or visitors to their destinations.
• Responding to other queries from patients and visitors, asking the Reception Desk staff for help if the query or task is beyond your responsibility as a Meet and Greet Volunteer.
• Supporting staff with maintaining infection prevention and control procedures, such as directing patients and visitors to face-mask and alcohol gel stations. Helping with the restocking of these stations and keeping the area tidy.
• Providing company to patients waiting, whilst maintaining social distancing requirements.
• Supporting Reception Desk staff with the visiting guidelines in place and directing visitors to staff when necessary.
• Supporting the delivery of patients’ possessions, messages and activity packs to wards.
• Volunteers in this role will spend most of their time standing / walking. This role does not involve computer work.

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Organisation Description

NHS Hospital

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) was formed on 1 April 2020 following the merger of University Hospitals Bristol NHS Foundation Trust and Weston Area Health NHS Trust.

Bringing together a combined workforce of over 13,000 staff, the new Trust delivers over 100 different clinical services across 10 different sites serving a core population of more than 500,000 people.

With services from the neonatal intensive care unit to care of the elderly, we provide care to the people of Bristol, Weston and the south west from the very beginning of life to its later stages.

Our staff are the lifeblood of our Trust. They provide general diagnostic, medical and surgical services to the populations of central Bristol, south Bristol and North Somerset. These services are delivered from our Bristol city centre campus and Weston General Hospital with some services delivered in community settings such as South Bristol Community Hospital.

We also provide specialist services such as children's services, cardiac and cancer services, and other smaller specialist services that are nationally commissioned, to a wider population through the south west and beyond.


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Cause / Interests

  • Emergency Services
  • Health and Hospital and Hospices

Types of Activity

  • Befriending and Buddying
  • Caring
  • General and Helping

Skills and Qualifications


What we are looking for:
Qualities we look for in a volunteer
• A friendly, welcoming, approachable manner.
• Good social and communication skills, and proactive in approaching people.
• A good sense of direction, and ability to walk / stand for most of your volunteering session.
• Ability to keep up to date with changes in ward and clinic locations.
• Being sensitive to peoples’ vulnerabilities.
• Willingness to accompany people in lifts when necessary and maintaining social distancing requirements in place.
• Reliable and trustworthy.
• Ability to volunteer alone at times, with support from the reception staff team.
• Ability to follow infection prevention and control standards in place (including wearing appropriate personal protective equipment, PPE) in the hospitals, and tactfully and sensitively be able to encourage visitors to follow those same standards.
• Understanding of, or ability to learn, personal and professional boundaries.

We ask volunteers to support and demonstrate the Trust Values and Principles of Excellent Customer Service. A volunteer is a valued member of University Hospitals Bristol and Weston NHS Foundation Trust and is expected to:
• Volunteer within the guidelines agreed by the Voluntary Services Manager for the placement
• Carry out their duties with consideration and respect to all staff, general public, Foundation Trust members and patients at all times, and in line with Trust Values and Principles of Excellent Customer Service
• Maintain confidentiality at all times, whilst on placement and once the placement is complete.
• Maintain good standards of communication with staff, general public, Foundation Trust members, patients and visitors at all times
• Comply with the Trust’s Health & Safety Policy and other policies provided to the volunteer at the start of their placement.
• Attend all training the Trust considers essential to the volunteering role, in a timely manner.


• Rewarding experience, ensuring visitors and patients arrive at their destinations.
• Experience of the NHS.
• Working as part of a team.
• Training, including in infection prevention and control.
• PPE whilst volunteering.
• Volunteer uniform.
• Access to NHS Discounts.
• Reasonable travel expenses paid.

Additional/Specific Suitabilities

Minimum Age: 18
Maximum Age: NA
Disabled Access: Yes
Wheelchair Access: Yes
Expenses: Reasonable travel expenses paid
Restrictions: Must volunteer for a minimum of six months
Induction: Yes - On Site.
Insurance Cover: Yes
Special Needs: No. Due to role requirements.
Offer: Yes. Voluntary Support Officer and Deputy Co-ordinator on site
Training: Yes. Online training through e-learning for Health.
Other: For those aged 16 & 17 please contact Voluntary Services for further information.

Recruitment Method

Application form, Informal discussion, References, Information Day, Other, Interview