Ward Based Mealtime Volunteer (Adult patients)

University Hospitals Bristol and Weston NHS Foundation Trust

Name: Ward Based Mealtime Volunteer (Adult patients)
Organisation: University Hospitals Bristol and Weston NHS Foundation Trust
Location: Weston General Hospital, Grange Road, Uphill, Weston-super-Mare, North Somerset, BS23 4TQ
Type: Part Time
This is a regular role, Volunteers have a set ward, day and time. Breakfast start time on site is 06:45 am to 08:00 am Lunch start time on site is 11:45 am to 13:30 pm

Description

• Providing companionship to patients and social interaction, particularly for older patients and those with a dementia or cognitive impairment.
• Tidying bedside tables and offering hand wipes in preparation for the meal.
• Following staff direction delivering meals to patients, and clearing tables afterwards.
• Encouraging patients to eat, opening packets and pouring drinks, and helping patients to remain independent at mealtimes.
• Feeding patients when appropriate and directed by senior nursing staff.
• Following mealtimes protocols and accurately completing food record charts.
• Helping to improve the patients mealtimes experience by collecting feedback on comments cards.
• Following current infection prevention and control measures and wearing the required personal protective equipment.

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Organisation Description

NHS Hospital

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) was formed on 1 April 2020 following the merger of University Hospitals Bristol NHS Foundation Trust and Weston Area Health NHS Trust.

Bringing together a combined workforce of over 13,000 staff, the new Trust delivers over 100 different clinical services across 10 different sites serving a core population of more than 500,000 people.

With services from the neonatal intensive care unit to care of the elderly, we provide care to the people of Bristol, Weston and the south west from the very beginning of life to its later stages.

Our staff are the lifeblood of our Trust. They provide general diagnostic, medical and surgical services to the populations of central Bristol, south Bristol and North Somerset. These services are delivered from our Bristol city centre campus and Weston General Hospital with some services delivered in community settings such as South Bristol Community Hospital.

We also provide specialist services such as children's services, cardiac and cancer services, and other smaller specialist services that are nationally commissioned, to a wider population through the south west and beyond.



When

  Mon Tue Wed Thurs Fri Sat Sun
Morning
Afternoon
Evening

Cause / Interests

  • Emergency Services
  • Health and Hospital and Hospices

Types of Activity

  • Administration
  • Befriending and Buddying
  • Caring
  • General and Helping

Skills and Qualifications

Requirements

What we are looking for:
• A friendly and approachable manner.
• Good social and communication skills, and proactive in approaching people.
• Ability to follow mealtimes protocol and to fill in food record charts clearly and accurately.
• Being sensitive to peoples’ vulnerabilities.
• Reliable and trustworthy.
• An understanding of the impact a dementia or cognitive impairment can have on a patient’s ability to eat well.
• Ability to follow infection prevention and control standards in place (including wearing appropriate personal protective equipment, PPE) in the hospitals, and tactfully and sensitively be able to encourage visitors to follow those same standards.
• Understanding of, or ability to learn, personal and professional boundaries.

Note:
We ask volunteers to support and demonstrate the Trust Values and Principles of Excellent Customer Service.

A volunteer is a valued member of University Hospitals Bristol and Weston NHS Foundation Trust and is expected to:
• Volunteer within the guidelines agreed by the Voluntary Services Manager for the placement
• Carry out their duties with consideration and respect to all staff, general public, Foundation Trust members and patients at all times, and in line with Trust Values and Principles of Excellent Customer Service
• Maintain confidentiality at all times, whilst on placement and once the placement is complete.
• Maintain good standards of communication with staff, general public, Foundation Trust members, patients and visitors at all times
• Comply with the Trust’s Health & Safety Policy and other policies provided to the volunteer at the start of their placement.
• Attend all training the Trust considers essential to the volunteering role, in a timely manner.


Benefits

• Rewarding experience, helping to make a patient’s stay in hospital a bit easier.
• An understanding of nutrition and hydration in a hospital setting.
• Experience of the NHS at ward level.
• Working as part of a team.
• Training, including in infection prevention and control.
• PPE whilst volunteering.
• Volunteer uniform.
• Access to NHS Discounts.
• Reasonable travel expenses paid.

Additional/Specific Suitabilities

Minimum Age: 18
Maximum Age: NA
Disabled Access: Yes
Wheelchair Access: Yes
Expenses: Reasonable travel expenses paid
Restrictions: Wheelchair Access - Minimal within confined bed spaces. Applicants Must volunteer for a minimum of six months
Induction: Yes - On Site.
Insurance Cover: Yes
Special Needs: No. Due to role requirements.
Offer: Yes. Voluntary Support Officer and Deputy Co-ordinator on site
Training: Training Yes. On line training through e-learning for Health
Other: NA

Recruitment Method

Application form, Informal discussion, References, Competency Test, Information Day, Other, DBS Check, Interview