Community First Responder

South Western Ambulance Service NHS Foundation Trust

Name: Community First Responder
Organisation: South Western Ambulance Service NHS Foundation Trust
Location: North Somerset
Type: Part Time
Commitment to volunteering for a minimum of 12 hours a week. Flexibility to hours with no set shifts / times.


Exciting volunteering opportunities have arisen within South Western Ambulance NHS Foundation Trust for Community First Responders to join Community First Responder schemes across Bristol and North Somerset.
We welcome applicants from throughout Bristol & Somerset; however we are particularly interested in people from the following areas:

Weston Super Mare, Clevedon, Yatton, Nailsea, Portishead, Long Ashton

Please be aware, if there is not currently a Community First Responder scheme running within a 3 mile radius of your home postcode you may not be short listed. Should you wish to respond from your work place as well as or instead of your home address, please detail this in the additional information section.

A Community First Responder (CFR) scheme is made up of a group of trained volunteers who within the community in which they live or work attend emergency calls on behalf of South Western Ambulance Service NHS Foundation Trust to provide patient care, including basic life support, until
the arrival of an emergency ambulance.

As a volunteer and a member of a Community First Responder Scheme you would provide this community based service willingly and without pay. This role is highly rewarding and offers opportunities to meet new people and learn valuable lifesaving skills through the training provided by South Western Ambulance Service NHS Foundation Trust.

Applicants will have a good all round education; a full driving license held for at least one year, with no more than 6 current penalty points and have access to a vehicle with current tax, MOT and insurance for your use.

Following shortlisting, applicants will be invited to attend a formal interview
whereby they will be expected to have some knowledge of the role and South Western Ambulance NHS Foundation Trust. Candidates will be required to attain the Level 3 Award for First Responders on Scene during training in order to complete the recruitment process.

When applying for this position, please be aware that you must be able to attend the following interview dates and all four days of training course:
Interviews are scheduled to be held via Skype week commencing 28th February 2022.

The four day training course is scheduled to be held at West Lavington Village Hall on:
- Saturday 19th March
- Sunday 20th March
- Saturday 2nd April
- Sunday 3rd April
If you are unable to make all of the training days please await for a future vacancy to arise.

In line with the new Government legislation, it is a requirement for all patient facing roles to provide evidence to us that they have had two doses of a Medicines and Healthcare Products Regulatory Authority (MHRA) approved COVID vaccine or evidence that you are medical exempted from receiving the vaccine.

This role has been identified as patient facing and therefore should you be successful in your application you will be required under our pre-employment checks to provide evidence of your vaccination status from your NHS COVID pass via the NHS website or an NHS letter. If you are medically exempt you must apply for a medical exemption pass, details of how to apply can be
found at the following website

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Organisation Description

SWASFT has responsibility for the provision of ambulance services across an
area of 10,000 square miles which is 20% of mainland England. The Trust
covers the counties of Cornwall and the Isles of Scilly, Devon, Dorset,
Somerset, Wiltshire, Gloucestershire and the former Avon area (Bristol, Bath,
North and North East Somerset and South Gloucestershire).

The Trust serves a total population of over 5.5 million and is estimated to
receive an influx of over 23 million visitors each year. The operational area is
predominantly rural but also includes large urban centres including Bristol,
Plymouth, Exeter, Bath, Swindon, Gloucester, Bournemouth and Poole.

Core operations include the following service lines:

- Emergency ambulance 999 services (A&E);
We have 94 ambulance stations, three clinical control rooms, six air ambulance bases and two Hazardous Area Response Teams (HART).

The Trust provides the clinical teams for six air ambulances (two in Devon, one in Cornwall and the Isles of Scilly, one shared across Dorset and Somerset, one in Wiltshire and one based near Bristol).

We employ over 4,000 mainly clinical and operational staff (including
Paramedics, Emergency Care Practitioners, Advanced Technicians, Ambulance Care Assistants and Nurse Practitioners) plus GPs and around 2,785 volunteers (including community first responders, BASICS doctors and fire co-responders).


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Cause / Interests

  • Elderly
  • Emergency Services
  • Health and Hospital and Hospices

Types of Activity

  • Caring
  • First Aid
  • General and Helping

Skills and Qualifications


What we are looking for
- Experience in dealing with a range of age and social groups.
- Ability to communicate effectively, verbally and in writing.
- Ability to work under pressure with minimum supervision.
- Good time management.
- Ability to respond quickly.
- Good interpersonal skills.
- Good observational skills.
- Numerate and literate.
- Commitment to volunteering for a minimum of 12 hours a week.
- Quality/patient focused.
- Flexible approach to volunteering hours and role demands.
- Good character.
- Caring and sensitive attitude.
- Able to use initiative and be self-motivated.
- Planning/decision making skills.
- Problem solving ability.
- Able to maintain confidentiality of information.
- Ability to interact with people from a diverse cultural and social background.
- Ability to develop effective working relationships with colleagues and the public.
- Able to promote equality and value diversity.
- Reliable and good attitude to attendance and punctuality.
- Demonstrate a commitment and recognition to the core values and beliefs of an employee
of the NHS.
- Able to deliver on the NHS constitutional patient pledges and rights.
- Committed to high quality patient care and patient experience.
- Respectful to and able to promote equality in opportunity, employment and service delivery.
- Committed to continuous professional development and personal growth.
- Able to ensure care of own health and wellbeing to promote improvements to physical and
emotional wellbeing.
- Able to work within the Trust’s attendance targets.
- Ability to perform the requirements of the post to an acceptable standard.
- Demonstrates a positive and flexible approach in line with the changing nature of the trust service delivery model.
- Committed to the values based principles of high quality patient care to include;
compassion; care; competence; communication; courage and commitment in all aspects of
service delivery.


Learn new skills, work as part of a team, building new friendships, building C.V content, open up
opportunities to work within the NHS.

Additional/Specific Suitabilities

Minimum Age: 18
Maximum Age: NA
Disabled Access: Yes
Wheelchair Access: Yes
Expenses: Expenses not reimbursed
Restrictions: Must have access to a car and able to solo work.
Induction: Delivered via four day training course
Insurance Cover: Provided
Special Needs: Support Available
Offer: 1:1 support available
Training: All provided, must attend four day training course. Gaining level 3 qualification.
Other: Disabled and Wheelchair Access Limited due to working within the Emergency environment.

Recruitment Method

Application form, DBS Check, Interview, References