Adviser (Trainee)
Citizens Advice North Somerset
| Name: | Adviser (Trainee) |
| Organisation: | Citizens Advice North Somerset |
| Location: | 39 Oxford Street, Weston super Mare, BS23 1TN |
| Type: |
Part Time
This volunteering is regular but it can be flexible. The commitment is for at least one day per week whilst training and one day or 2 half days per week after training.
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Description
Citizens Advice is a charity that works with people to make a real difference to people's lives. As the 'cost of living crisis' hits we are now needed more than ever.
Advice is given face to face, on the phone or via email. Advisers quickly collect the key facts to establish the vital core of the query.
The client is given information which they can use to move the matter forward themselves, have a generalist or specialist appointment made or be signposted to an external agency.
Sometimes you will give more generalist advice where the adviser takes a comprehensive, holistic approach to the query, assessing the options and their consequences and enabling the client to take further action. Sometimes negotiation is done with third parties on behalf of the client.
You will be given full training.
Request Organisation Contact Details
Organisation Description
Citizens Advice North Somerset is an established and well regarded local independent charity providing free, impartial and confidential advice and information. We undertake research & campaign work to influence policy makers and to effect change. With a team of 30 paid staff and over 45 volunteers, we deliver services to over 7,500 people living and working in North Somerset.
When
| Mon | Tue | Wed | Thurs | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| Morning | |||||||
| Afternoon | |||||||
| Evening |
Cause / Interests
- Legal Aid and Justice
- Poverty and Debt
Types of Activity
- Advice, Information and Support
- Community Work
Skills and Qualifications
Requirements
To become an adviser you do need:
• an ability to understand complex information
• to be polite and good at listening
• to have strong IT skills
• to be able to input data accurately
• a good level of literacy and numeracy
• to be open minded and not judge clients
• to enjoy helping people.
Benefits
A chance to make a difference to people’s lives.
Gain new skills
Make friends
Additional/Specific Suitabilities
| Minimum Age: | 18 | |
| Maximum Age: | NA | |
| Disabled Access: | Yes | |
| Wheelchair Access: | No | |
| Expenses: | Yes. travel and parking whilst training. | |
| Restrictions: | Disabled Access - Limited please ask for details. | |
| Induction: | Yes | |
| Insurance Cover: | Yes | |
| Special Needs: | NA | |
| Offer: | NA | |
| Training: | Yes | |
| Other: | NA |
Recruitment Method
Application form, Interview, References