Adviser (Trainee)

Citizens Advice North Somerset

Name: Adviser (Trainee)
Organisation: Citizens Advice North Somerset
Location: 39 Oxford Street, Weston super Mare, BS23 1TN
Type: Part Time
This volunteering is regular but it can be flexible. The commitment is for at least one day per week whilst training and one day or 2 half days per week after training.

Description

Citizens Advice is a charity that works with people to make a real difference to people's lives. As the 'cost of living crisis' hits we are now needed more than ever.

Advice is given face to face, on the phone or via email. Advisers quickly collect the key facts to establish the vital core of the query.

The client is given information which they can use to move the matter forward themselves, have a generalist or specialist appointment made or be signposted to an external agency.

Sometimes you will give more generalist advice where the adviser takes a comprehensive, holistic approach to the query, assessing the options and their consequences and enabling the client to take further action. Sometimes negotiation is done with third parties on behalf of the client.

You will be given full training.

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Organisation Description

Citizens Advice North Somerset is an established local independent charity. Our vision is to improve the health and wellbeing of everyone living or working in North Somerset, by providing accessible, effective and tailored information and advice that is free, independent, confidential and impartial. We undertake research and campaign for change on issues that affect local residents. We believe our common humanity makes us equal in worth, dignity and rights. We value diversity, promote equality and challenge discrimination.

Through our advice we directly tackle the factors which lead to health inequality. Our clients experience low income and debt, fuel poverty, homelessness, domestic abuse, child poverty, disability and long-term health conditions; we exist to provide practical advice and support across the spectrum of social welfare issues.


When

  Mon Tue Wed Thurs Fri Sat Sun
Morning
Afternoon
Evening

Cause / Interests

  • Legal Aid and Justice
  • Poverty and Debt

Types of Activity

  • Advice, Information and Support
  • Community Work

Skills and Qualifications

Requirements

To become an adviser you do need:
• an ability to understand complex information
• to be polite and good at listening
• to have strong IT skills
• to be able to input data accurately
• a good level of literacy and numeracy
• to be open minded and not judge clients
• to enjoy helping people.


Benefits

A chance to make a difference to people’s lives.
Gain new skills
Make friends

Additional/Specific Suitabilities

Minimum Age: 18
Maximum Age: NA
Disabled Access: Yes
Wheelchair Access: No
Expenses: Yes. travel and parking whilst training.
Restrictions: Disabled Access - Limited please ask for details.
Induction: Yes
Insurance Cover: Yes
Special Needs: NA
Offer: NA
Training: Yes
Other: NA

Recruitment Method

Application form, Interview, References